I receive an error when trying to make a payment. What now?

Modified on Fri, 15 Mar 2024 at 03:41 PM

Here are some additional tips to help troubleshoot any issues you may encounter with your payment:

Review Payment Information:
Double-check the payment details you entered, including card information, billing address, and any other required fields. Ensure all information is accurate and up to date.

Invalid Card:
Double-check whether your connected card has expired, or if it has been blocked or frozen. 

Insufficient Funds:

Ensure that your connected card is up to date and that there are enough funds available for the payment.

Technical Error:
If you encounter an error message while attempting to make a payment try the following:

- Clear cookies in your browser.

- Make sure you're not using a limited or restricted network (such as a work connection).

- Try again later.

Contact Support:
If you're unable to resolve the issue on your own, reach out to customer support for assistance. They can provide guidance, troubleshoot the problem and offer solutions to help you complete the payment successfully. 

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